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Noppen Group / Website information

Privacy Policy

Noppen Group is based in Sydney, Australia. This policy explains how we handle personal information when you use this website or contact us about our services. You can reach us on 1800 667 736 or at 6/62 Newton Road, Wetherill Park NSW 2164.

Information we collect

You can browse without creating an account. Our hosting and security services may record technical information such as your IP address, browser, pages requested and request times in access and security logs.

The contact form asks for your name, work email, the service you need and a message about the building or work. You may also provide your company or organisation and phone number. It records whether you selected the optional marketing email choice. We record the contact page and time of submission with your enquiry. If you contact us by phone, email or post, we collect the details you choose to provide in that communication.

The form needs your name, email, service selection and message so we can understand and respond to your enquiry. Company and phone details are optional. If you prefer not to use the form, you can call us. Please avoid including sensitive personal information unless it is necessary and you have discussed it with our team.

How we use and store enquiries

We use enquiry information to assess your request, contact you, discuss your requirements and arrange agreed follow-up. Website enquiries are sent to the Noppen workspace in the ALX CRM for the Noppen team to review. The CRM application and its enquiry database are hosted in Microsoft Azure's Australia East region. The form does not send an automatic email confirmation.

Relevant Noppen staff and service providers supporting our CRM, hosting, communications or requested work may handle enquiry information. We may also disclose information when required or authorised by law. We keep enquiry records according to our operational and legal requirements. You can contact us about a particular record, including how long it will be kept or a request for deletion.

Optional email updates

The contact form offers one optional choice to receive marketing emails about Noppen Group services, projects and updates. Submitting an enquiry does not itself give marketing consent. Your choice is sent with the enquiry and can be withdrawn by contacting us. Marketing emails will include a way to unsubscribe.

Optional website analytics

If Google Analytics is enabled on this website, it loads only after you choose to allow optional analytics. You can change that choice using Analytics preferences. Declining does not affect the enquiry form. This choice is separate from the marketing email choice on that form.

Analytics measures public page visits, service and enquiry-link actions, telephone-link clicks and enquiries accepted by the website. It does not receive your name, email address, phone number, message or enquiry identifier. Page queries and fragments are excluded from the information we send. A telephone-link click does not confirm a connected call. Google may use cookies and process technical information outside Australia. See Google's Privacy Policy for its handling of this information.

External services and overseas processing

Our contact page embeds Google Maps. Loading the map connects your browser to Google, which may receive your IP address and other technical information, use cookies and process information outside Australia. Google's handling of that information is described in its Privacy Policy. You can manage cookies in your browser, although doing so may affect the map.

Other website links may take you to services with their own privacy practices. Although the CRM application and enquiry database are hosted in Australia East, providers involved in hosting, support or communications may process information elsewhere. Contact us if you need details about overseas handling of a particular enquiry before submitting it.

Access, correction and complaints

To request access to, or correction of, personal information associated with your enquiry, or to raise a privacy concern, call 1800 667 736 or write to Noppen Group, PO Box 6291, Wetherill Park BC NSW 1851. Please provide enough information to identify the relevant record. We may need to verify your identity before releasing information.

If you make a privacy complaint, explain what happened and the outcome you seek. We will review your concern and respond. If it remains unresolved, you can contact the Office of the Australian Information Commissioner for information about complaint options.

Changes to this policy

We may update this page as our website and information handling change. Please check the current version when you need information about our privacy practices.

Contact us

For questions about this page, contact Noppen Group: