In 2009 Noppen Air Pty Ltd recognised the need for an electronic paperless office and chose IMS (Integrated Management Systems). IMS system software integrates and controls all functions of our Service, Installation and Electrical divisions. We researched numerous products and opted for IMS as it is a state of the art, revolutionary system that would integrate into all functions of our business.
The IMS system enables us to track all procedures from the initial service call through to the invoicing. All of our Technicians are equipped with touch pads which enable them to connect to the internet, our server in Noppen Air Pty Ltd and the IMS server from anywhere.
Once connected our technicians and personnel can perform the following:
IMS through to touch Pad
- Accept jobs allocated to them
- Obtain order numbers
- Fill in OH&S forms
- Email clients and suppliers
- Receive emails and technical information
- Create reports
- Create quotations
- Create asset registers
- Link documents to tasks
- Track service and plant items
- Record hours, materials and expenses
- Create timesheets
Touch Pad itself
- Internet access for technical information
- Access Noppen Air Pty Ltd.’s server
- Communicate with other Technicians
- 10 Megapixel camera
- Video camera
- Storage of OH&S information
- Email direct
- Receive emails
- Log onto Air Conditioning equipment – Chillers, BMS, etc.
